Frequently Asked Questions
Everything you need to know about our products and services.
Where does The Kyiv Independent Store ship from and to?
We ship our apparel and accessories worldwide from our fulfillment centers. Delivery times vary based on your location, but most international orders arrive within 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Please note that customers are responsible for return shipping costs unless the item is defective.
How can I ensure I order the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to ensure our fashion pieces are both ethical and long-lasting.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.