Returns & Exchanges

At The Kyiv Independent Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship the Items

Affix the provided shipping label or use a tracked courier service to send the package back to our fulfillment center.

4

Receive Refund or Exchange

Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing